Return & Refund Policy

At Katy’s Paw Prints, we want you to be happy with your purchase. Because many of our products are made or produced specifically for each customer, certain restrictions apply to returns and refunds.

Return Request Period

You may request a return within 7 calendar days from the date your order is delivered.

To request a return, please contact us at:

information@katyspawprints.com

Please include your order number, the item you would like to return, and the reason for the return.

Return requests submitted more than 7 days after confirmed delivery may not be accepted.

Return Eligibility

To be eligible for a return, the item must:

• Be unused.
• Be unworn, if applicable.
• Be unwashed.
• Be in the same condition in which it was received.
• Include its original packaging and tags, when applicable.
• Show no signs of use, washing, damage, alteration, pet hair, stains, odors, or wear.

Katy’s Paw Prints reserves the right to inspect returned merchandise before approving a refund.

Items that do not meet these conditions may be refused and will not qualify for a refund.

Personalized and Custom Products

Personalized, customized, and made-to-order products are final sale and are not eligible for return, exchange, or refund.

This includes, but is not limited to, products customized with:

• Pet photographs or images.
• Pet names.
• Customer names.
• Custom text or messages.
• Custom graphics or artwork.
• Customer-selected personalization.
• Designs created specifically for an individual customer.

Because these products are created specifically for you, they cannot normally be resold.

However, if a personalized product arrives damaged, defective, or materially different from the order you placed, please contact us at information@katyspawprints.com within 7 days of delivery so we can review the issue.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received an incorrect product, contact us at information@katyspawprints.com within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the product and the problem.
• Photographs of the packaging when shipping damage is involved.

Once we review the information, we will determine the appropriate resolution, which may include replacement, refund, or another appropriate remedy.

Return Authorization

Do not send a product back before receiving return approval from Katy’s Paw Prints.

If your return is approved, we will provide you with the return instructions and the address where the product must be sent.

Products returned without prior authorization may not be accepted or refunded.

Return Shipping Costs

Unless the return is due to an error by Katy’s Paw Prints or the product was received damaged or defective, the customer is responsible for all return shipping costs.

Return shipping charges are non-refundable.

We strongly recommend using a trackable shipping service for returns. Katy’s Paw Prints is not responsible for returned packages that are lost, stolen, misdirected, or damaged while being shipped back to us.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original method of payment.

Original shipping and delivery charges are generally non-refundable unless the return resulted from an error by Katy’s Paw Prints or otherwise required by applicable law.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized products.
• Customized products.
• Made-to-order products created specifically for the customer.
• Used products.
• Worn products.
• Washed products.
• Products that have been altered or damaged after delivery.
• Products showing signs of use, stains, odors, pet hair, or wear.
• Products returned outside the 7-day return request period, except where required by applicable law.

Exchanges

We do not guarantee direct exchanges.

If you receive an incorrect, damaged, or defective item, please contact us at information@katyspawprints.com, and we will review the appropriate resolution.

Contact Us

If you have questions regarding a return or refund, please contact:

Katy’s Paw Prints
Email: information@katyspawprints.com

We reserve the right to update this Return & Refund Policy from time to time. Any changes will be published on our website and will apply as permitted by applicable law.