📸 What kind of products do you personalize?

At Katy’s Paw Prints, we create custom pet-themed products including canvas prints, mugs, pillows, tumblers, and more. Each item is uniquely designed with your pet’s photo, celebrating the love you share with your furry friend.


🎨 Do you also sell products with your own designs?

Yes! In addition to custom orders, we offer a growing collection of original designs created by our team. These feature adorable, fun, and heartwarming pet illustrations and quotes — perfect gifts for any animal lover, even if you don’t have a photo to upload.


🐶 How can I personalize my order?

It’s super easy:

  1. Choose your product.
  2. Upload a high-quality photo of your pet.
  3. Add a name or special message (optional).
  4. We’ll take care of the rest and deliver a one-of-a-kind piece just for you!

🖼️ What quality should my photo be?

For best results, we recommend clear, well-lit, high-resolution photos. The better the quality of the photo, the more beautiful your final product will be.


📦 How long does it take to receive my order?

  • Production time (custom items): 3–5 business days
  • Shipping (U.S.): 5–7 business days
  • International shipping: Delivery times vary depending on the destination

You’ll receive a tracking number once your order ships.


🖥️ Can I see a preview before printing?

Yes! If you select the preview option, we’ll send you a digital mockup for approval before printing. This ensures you’re completely satisfied with the design.


🔁 Do you accept returns or exchanges?

Since our products are made to order and personalized, we don’t accept returns unless the item arrives damaged or with a production error. If there’s an issue, please contact us — we’re happy to make it right!


💳 What payment methods do you accept?

We accept credit cards, debit cards, PayPal, and other secure payment methods through our checkout system.


📩 Do you offer customer support?

Yes! You can email us at information@katyspawprints.com or send us a message through social media. We respond within 24 hours or less.